takago Privacy Policy

When you register an account with takago or use our platform, we may collect the following categories of personal information:

• Identity Data: Your full name, date of birth, and national identity information provided during account verification.
• Contact Data: Your registered Bangladeshi mobile number and, where provided, your email address.
• Financial Data: Your mobile money account references (bKash, Nagad, Rocket, or Upay) used to process deposits and withdrawals. We do not store full wallet PINs or passwords.
• Transaction Data: Records of all deposits, withdrawals, bets placed, bonuses claimed, and other financial activity on your account.
• Technical Data: Your IP address, device type, operating system, browser type, and session duration, collected automatically when you access the takago platform.
• Usage Data: Information about how you navigate and interact with the platform, including the games you play, the markets you browse, and the features you use.
• Communications Data: Records of any correspondence between you and the takago support team, including support tickets, emails, and live chat transcripts.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If you voluntarily disclose such information in a support communication, it will be used only to address your specific request and will not be stored in a general data profile.

takago uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your player account, including verifying your identity and age (21+) in compliance with our platform policies.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records.
• Platform Operations: To deliver the games, sports betting markets, and other services available on the takago platform.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and violations of our Terms & Conditions.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to administer self-exclusion, deposit limit, and cool-off requests.
• Legal Compliance: To comply with applicable legal obligations, including record-keeping requirements and responses to lawful requests from authorities.
• Service Improvement: To analyse aggregate, anonymised usage patterns to improve the platform's features, performance, and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and platform news — only where you have consented to receive such communications. You may withdraw consent at any time.

takago does not sell your personal data. We may share limited data with the following categories of third party, strictly on a need-to-know basis:

All third-party service providers are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with takago's instructions.

takago uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language and currency preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players interact with the platform. This data helps us identify performance issues and improve the user experience. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

takago does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your device's browser settings. Note that disabling essential cookies may prevent certain features of the platform from functioning correctly.

takago retains personal data for as long as your account is active and for a defined period thereafter, in accordance with the following schedule:

• Active Account Data: Retained for the full duration of your account's active status.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, to satisfy financial record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure.
• Support Communications: Retained for three (3) years following resolution of the relevant support ticket.
• Technical Logs (IP, session data): Retained for up to twelve (12) months from the date of collection, unless required for an ongoing security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

As a takago player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations. Note that transaction records must be retained for five years regardless of an erasure request.
• Right to Restrict Processing: You may ask us to pause the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Complain: If you believe your data rights have been violated, you may raise a formal complaint with takago by contacting [email protected]. We will acknowledge your complaint within 48 hours and provide a full response within ten business days.

To exercise any of the above rights, please contact the takago support team at [email protected] (plain text — not a clickable link). Please include your registered mobile number and account username in your request to help us locate your records promptly.

The takago platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a player account has been created by a person under 21, we will immediately close the account, void any associated activity, and securely delete the personal data collected in connection with that account.

If you are a parent or guardian and believe that your child has created a takago account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

takago employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of personal data and financial records on secured servers.
• Role-based access controls ensuring that only authorised takago personnel can access player data, and only to the extent required for their specific job function.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Two-factor authentication options available to all players for enhanced account security.
• Automated anomaly detection systems that flag unusual login patterns and transaction behaviour for review.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

takago reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised Policy will be published on this page with an updated effective date. For material changes that significantly affect how we process your personal data, we will make reasonable efforts to notify registered players via their registered mobile number or email address prior to the changes taking effect.

Continued use of the takago platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and contact [email protected] to request account closure.

For any questions, requests, or concerns relating to this Privacy Policy or the personal data takago holds about you, please reach out to our support team. We operate 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Support contact: [email protected] (plain text — not a clickable link). Please include your full name, registered mobile number, and a clear description of your request or concern so that we can respond as efficiently as possible.

takago aims to acknowledge all data-related requests within 48 hours and to provide a substantive response within ten (10) business days.