Terms & Conditions — takago Player Agreement

By accessing or using any part of the takago platform, including its website, mobile browser interface, games, sports betting markets, payment services, and promotional features, you confirm your unconditional acceptance of this Agreement. This Agreement takes effect from the moment you first access the platform or create an account, whichever occurs first.

takago reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised terms. Where amendments are material, takago will make reasonable efforts to notify registered players via their registered contact details.

To use the full features of takago, you must register a player account. The following eligibility conditions must be met at all times:

• You must be at least 21 years of age at the time of registration.
• You must be a current resident of Bangladesh with a valid Bangladeshi mobile number.
• You must not be an employee, director, or contractor of takago, nor an immediate family member of any such person.
• You must not already hold an active or previously suspended takago account.
• You must not be acting on behalf of another person or a business entity.

You agree to provide accurate, complete, and current information during registration and to update your account details promptly if any information changes. takago reserves the right to request identity verification documents at any stage and to suspend accounts where verification cannot be completed satisfactorily.

Each player is permitted to hold one (1) account only. Duplicate accounts will be closed without notice and any balances held in duplicate accounts may be forfeited at takago's discretion.

All financial transactions on takago are denominated in Bangladeshi Taka (৳ BDT). Supported payment methods are bKash, Nagad, Rocket, and Upay. takago does not accept cryptocurrency, international wire transfers, or third-party payment instruments at this time.

Deposits: Deposits are credited to your takago wallet following confirmation from your mobile money provider. takago does not charge a fee on deposits; however, your mobile money provider may apply their standard transaction fees. Minimum deposit amounts are displayed at the point of transaction and are subject to change.

Withdrawals: Withdrawal requests may only be submitted to a payment method previously used to make a deposit on your account. Withdrawals are processed to verified accounts within minutes for bKash and Nagad under normal operating conditions. takago reserves the right to request additional identity verification before processing any withdrawal. Withdrawal requests that cannot be verified within 72 hours may be declined and the funds returned to the player's account balance.

Pending Bonus Funds: Account balances comprising active bonus funds that have not yet met wagering requirements are not eligible for withdrawal until those requirements are fully satisfied.

takago is not responsible for delays caused by your mobile money provider's systems or network outages beyond takago's reasonable control.

takago may from time to time offer welcome bonuses, reload bonuses, free bets, cashback promotions, and seasonal offers tied to events such as BPL season, Eid, Pohela Boishakh, or Victory Day. All promotional offers are subject to the following general conditions unless a specific promotion's terms state otherwise:

• Wagering requirements must be completed within the time limit specified for each promotion.
• Bonus funds and any winnings generated from bonus funds cannot be withdrawn until all wagering requirements are met.
• Only wagers placed on eligible games or markets count toward wagering requirements. Game contribution rates vary and are disclosed for each promotion.
• Only one bonus may be active on an account at any given time.
• Bonuses are non-transferable and have no cash value outside of the wagering requirements framework.
• takago reserves the right to withdraw any bonus from an account where abuse of the promotional system is suspected.

Players who have opted out of marketing communications will not receive promotional offers by default. To re-enable promotions, please contact [email protected].

All bets placed on the takago platform are subject to the specific rules applicable to each game type or sports market. In the event of a dispute, the rules of the relevant game or market shall apply. Where a conflict exists between general terms and game-specific rules, the game-specific rules take precedence.

Sports Betting: All cricket, football, kabaddi, and other sports bets are settled according to official results as declared by the relevant governing body (ICC, BPL, FIFA, etc.). In-play bets accepted after the relevant event has concluded will be voided. takago is not liable for bets placed based on incorrect odds caused by a manifest error; such bets will be voided and stakes returned.

Casino Games: All live casino and slot games use certified random number generation (RNG) systems supplied by our game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game outcomes are independently audited for fairness. In the event of a game malfunction, all affected bets will be voided and stakes returned.

Minimum and Maximum Stakes: Minimum and maximum bet limits apply to all games and markets. These limits are displayed within each game or market interface and are subject to change at takago's discretion.

The following conduct is strictly prohibited on the takago platform. Any player found engaging in prohibited conduct will have their account suspended or permanently closed, and any winnings derived from such conduct may be voided:

• Opening multiple accounts to circumvent account restrictions, bonus limitations, or identity checks.
• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets.
• Colluding with other players to manipulate game outcomes or exploit game mechanics.
• Engaging in arbitrage betting or systematic exploitation of pricing errors.
• Using stolen, fraudulent, or unauthorised payment instruments to fund an account.
• Attempting to reverse-engineer, scrape, or disrupt the takago platform's technical infrastructure.
• Providing false identity information or impersonating another person during account registration or verification.

takago cooperates fully with law enforcement authorities in Bangladesh in the investigation of any fraudulent or illegal activity on the platform.

takago reserves the right to suspend, restrict, or permanently close a player account at any time and without prior notice where:

• The player has breached any part of these Terms & Conditions.
• The player is found to be under 21 years of age.
• The player has requested self-exclusion under the Responsible Gaming programme.
• takago has reasonable grounds to suspect fraudulent, illegal, or abusive activity.
• Account identity verification requirements have not been met within the required timeframe.

Players may voluntarily close their account at any time by contacting [email protected]. Upon voluntary closure, any remaining real-money balance (net of active bonus funds) will be returned to the player's verified payment method within a reasonable timeframe, subject to successful identity verification.

takago provides its platform on an "as available" basis. While we make every reasonable effort to ensure continuous, error-free service, we do not warrant that the platform will be uninterrupted, free of technical faults, or free of errors at all times. Scheduled maintenance and unscheduled outages may occur.

To the maximum extent permitted by applicable law, takago's total liability to any player in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that player during the 30-day period immediately preceding the event giving rise to the claim.

takago is not liable for any loss of profits, loss of data, loss of opportunity, or indirect, consequential, or punitive damages arising from use of the platform, even if takago has been advised of the possibility of such damages.

takago collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of this Agreement by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

takago uses 256-bit SSL encryption to protect data transmitted between your device and the platform. Account data is stored on secure servers and is not shared with third parties except where required by law or to facilitate payment processing with your mobile money provider.

For full details on how takago handles your personal information, please review our Privacy Policy page.

takago is committed to providing a safe and controlled gaming environment. We offer the following responsible gaming tools accessible from every player's account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Reminders: Receive on-screen alerts after a set period of play.
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the platform for a minimum of 6 months.

If you believe your gambling behaviour is causing harm to yourself or others, please contact our support team at [email protected] immediately. All responsible gaming requests are processed by a dedicated team and actioned within one business day.

These Terms & Conditions are written in English and the English-language version is the authoritative version for all purposes. In the event of any inconsistency between this Agreement and any translation or summary, the English text shall prevail.

Any dispute arising out of or in connection with these Terms & Conditions shall be addressed in the first instance by contacting takago's player support team. takago aims to resolve all complaints within 5 business days of receipt.

For any questions, concerns, or formal complaints relating to these Terms & Conditions or your takago account, please contact the support team. Our support staff operate 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Support email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and account username in all correspondence to assist with faster resolution.

takago is committed to acknowledging all formal complaints within 24 hours and providing a full response within 5 business days.